Applied Medical

Team Leader Order Management

Category (Portal Searching) Customer Service
Job Locations NL-Amersfoort

Overview

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At Applied Medical, we are committed to make a meaningful, positive difference, each and every day. Within our European headquarters in Amersfoort (NL), we develop, manufacture and support the implementation of our advanced medical devices across Europe and the MENA region. Applied’s team members enjoy working in an environmentally friendly and international environment, in which people of diverse backgrounds are valued, challenged, and acknowledged. We support our team members by giving them opportunities of ongoing learning and education, possibilities to take part in community volunteering activities and a variety of onsite exercise classes and health activities.

 

If you are passionate about working in an organization that allows you to make decisions based upon what is right for the patient, customer, community and environment, Applied Medical is the place for you.

Job Description

Do colleagues, friends and family tell you that you are a people’s person? Do you enjoy working with your colleagues to make your Order Management team better through targeted training and coaching? Then read on, as we are looking for the next star as Team Leader in our Order Management team.
We are searching for the person who can help bringing the Order Management team to the next level in a fast-growing company. You will be responsible for helping the Customer Service Manager position the team for success and making sure the Order Management team is processing the orders correctly in a timely and effective manner and according to company Service Level Agreements (SLA).

 

You are based at our headquarters in Amersfoort and you report to the Customer Service Manager.

 

Key Responsibilities

  • Define team goals in order to meet the departmental goals and execute the necessary steps to achieve these goals
  • Guide team members in their personal and career development
  • Personnel planning such as onboarding and succession planning
  • Assign work areas and set priorities in for example tasks, responsibilities, projects
  • Monitor the achievement of goals and team member performance
  • Create, monitor, analyze and report statistical information regarding KPIs and suggest improvements in the efficiency and effectiveness of the department.

Requirements

  • Bachelor’s degree level
  • 3+ years of relevant experience in a similar position
  • Work experience in an international environment
  • Strong affinity with Customer Service
  • Strong organizational and coaching skills
  • Fluent oral and written communication skills in English and another European
  • Good knowledge of MS office especially Excel.
  • Experience with SAP is preferred

We Offer

  • Good remuneration package including pension and 27 vacation days
  • Travel allowance and health insurance benefits
  • Working from home option available
  • Opportunity for personal development and continuous learning
  • Education reimbursement program
  • Reimbursement of relocation expenses may apply
  • Informal and international work environment with over 35 nationalities
  • Teambuilding and volunteer opportunities
  • Onsite group exercise classes and health activities

Interested?
Would you like to be part of our expanding team? If the answer is yes, we'd love to get to know you and look forward to hearing from you!


For more information regarding our hiring process, click here. If you have any questions, feel free to contact us via recruitment-eu@appliedmedical.com or +31 (0)33 7548713.


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