Applied Medical

IT Servicedesk Technician

Category (Portal Searching) IT & Software Support
Job Locations NL-Amersfoort

Overview

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At Applied Medical, we are committed to make a meaningful, positive difference, each and every day. Within our European headquarters in Amersfoort (NL), we develop, manufacture, and support the implementation of our advanced medical devices across Europe and the MENA region. Applied’s team members enjoy working in an environmentally friendly and international environment, in which people of diverse backgrounds are valued, challenged, and acknowledged. We support our team members by giving them opportunities for ongoing learning and education, possibilities to take part in community volunteering activities, and a variety of onsite exercise classes and health activities.

 

If you are passionate about working in an organization that allows you to make decisions based upon what is right for the patient, customer, community, and environment, Applied Medical is the place for you.

Job Description

Within Applied Medical, IT is growing and therefore our IT department is looking for a IT Servicedesk Technician with strong trouble shooting skills to join our IT support team at our European Headquarters in Amersfoort (NL). In this role you will primarily be responsible for the technical support (PC, software, telecom) and the required administration for our team members in Europe. In addition, you will work closely together with the internal ServiceDesk and Network Support team in the US and you will report to the IT Service Manager.

 

Key responsibilities

  • Provide 1st line IT support for Applied Medical team members in Europe
  • Maintain asset and ticket administration
  • Provide technical PC, software, and telecom support
  • Deploy, maintain, and support company desktop computers, laptops, (mobile) telephones and other network attached devices
  • Perform printer maintenance and user account management
  • Provide user training
  • Develop and maintain manuals and documentation

Requirements

  • MBO education level, preferably in IT
  • 1 + year working experience in an IT Support role
  • Fluency in English, both written and spoken
  • Experience with mobile device support and platforms such as IOS and Android
  • Knowledge of Active Directory, Microsoft Office 365, Windows 10, Outlook, MS- Teams and Azure
  • Strong knowledge in ITIL processes
  • An MCP or equivalent Certification is preferred

We Offer

  • Good remuneration package including pension and 27 vacation days
  • Travel allowance and health insurance benefits
  • Working from home option available
  • Opportunity for personal development and continuous learning
  • Education reimbursement program
  • An informal and international work environment with over 35 nationalities
  • Teambuilding and volunteer opportunities
  • Onsite group exercise classes and health activities

Interested?

 

Would you like to be part of our expanding team? If the answer is yes, we'd love to get to know you and look forward to hearing from you!

 

For more information regarding our hiring process, click here. If you have any questions, feel free to contact us via recruitment-eu@appliedmedical.com or +31 (0)33 7548713.

 

Not the right job for you? Take a look at our other vacancies and follow us on LinkedIn.

 

As a healthcare company, it’s of the utmost importance to keep our teams safe and healthy in this ever-changing COVID-19 environment. We highly encourage our team members to get vaccinated to help protect each other, our families, our customers, and our visitors, as we work together to help end the pandemic.

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